GSA Office of Citizen Services & Innovative Technologies FY 2011 Annual Report
Government Services Administration
Government Services Administration
Arc Aspicio enhances the future of our nation by creating bold ideas and bringing them to life. A consulting and solutions company, Arc Aspicio solves problems by applying our integrated capabilities in strategy, design, data, human capital, behavioral science, and technology. The company passionately pursues our vision to be the hub of creativity where people take action to change the world. To do this, employees collaborate with clients and partners to create solutions using a human-centered approach. Innovation is not possible without action. The company focuses on strategy first, then takes a hands-on approach implementing ideas to achieve results. Join Arc Aspicio and our Strategy Innovation Lab (SILab) by creating and sharing ideas to inspire people to change the world. Follow us on Twitter @ArcAspicio @SILabDC and, #welovedogs!
Arlington, VA, October 18, 2024 – GSA awarded Arc Aspicio the OASIS+ Woman-owned Small Business (WOSB) Indefinite Delivery/Indefinite Quantity (IDIQ) contract. A Government-wide contract vehicle, OASIS+ WOSB allows Arc Aspicio to competitively bid on opportunities to provide Federal government agencies with complex non-IT service requirements for the next 10 years, with no ceiling value and no cap on orders. Click to read more.
Arlington, VA, August 20, 2024 – The Smithsonian Institution selected Arc Aspicio as one of 11 firms on a 10-year Indefinite Delivery Indefinite Quantity (IDIQ) contract. This contract enables Arc Aspicio to provide the world’s largest museum, education, and research institution with services that support its transformation of learning and discovery – in person and digitally. Click to read more.
Arlington, VA, August 12, 2024 – The U.S. Small Business Administration (SBA) recertified Arc Aspicio as a Woman-owned Small Business (WOSB) in July 2024 for an additional three years. This certification allows Arc Aspicio to continue to participate in the WOSB Federal Contracting Program and pursue new set aside opportunities. Click to read more.
Arlington, VA, August 6, 2024 – Arc Aspicio announced its 20 years of service to the Federal government in solving complex challenges as they serve the American public through innovative consulting and professional services. Starting with an intense focus on homeland security, where it supported 154 projects for the Department of Homeland Security (DHS) and its agencies, the company has expanded into justice and law enforcement, museums and education, and serving non-profit organizations. Click to read more.
Community Involvement is not just something we talk about doing, we are actively creating opportunities for our team to build connections, our company culture, and involvement in our local community.
In an era of data abundance, Federal agencies face the challenge of distilling vast amounts of complex information into actionable insights. To unlock the potential of data to inform strategic decision-making and policy and program implementation, traditional information presentation methods may fall short, occasionally leaving federal leaders without actionable insights.
In recent years, there have been many challenges driven by climate change that pose significant threats to our nation’s safety and security. More frequent and severe weather events continue to devastate communities around the world, even making some places uninhabitable.
Internal Innovation Labs are key to enhancing innovation and collaboration in Federal agencies. They allow employees the opportunity to engage in creative processes, such as brainstorming, design thinking, and creativity, which create solutions and spur innovation. These techniques allow organizations to solve complex problems and implement solutions efficiently.
Arlington, VA, November 7, 2023 – OrangeSlices has named Arc Aspicio Chief Executive Officer (CEO) Lynn Ann Casey as an outstanding leader in the 2024 Engage Homeland and National Security Honorees. This honor recognizes leaders who are driving real and measurable change in the way government and industry collaborate, sharing their insights and expertise for the betterment of all, and driving forward the key missions of the Federal government. Click to read more.
Homeland Security is a complex mission, one that is both vast in scale and broad in scope, and this creates a large volume of data that can help provide insight into operations and strategic decisions. From disaster preparedness to counterterrorism, Federal employees rely heavily on an abundance of data to assess problems accurately and implement effective solutions.
The Federal government has been making significant strides in technology modernization, shifting its focus from addressing only the most critical needs to becoming more agile, customer-centric, and innovative. As government agencies transition from an era dominated by the necessity of migrating their data and applications to cloud-based platforms, mission leaders are now turning their attention to emerging technologies like data visualization, customer experience improvement, low-code software tools, and artificial intelligence (AI).
Arc Aspicio achieved its second Capability Maturity Model Integration Services (CMMI-SVC) Level 3 Certification on September 29, 2023. CMMI is a Model that is used to guide process improvement across projects, divisions, and organizations. Arc Aspicio uses CMMI, a process level improvement training and appraisal program recognized for Government and commercial clients, as an indicator of high-quality performance.
Artificial Intelligence (AI) and Machine Learning technologies have steadily increased in number and capability over the past 10 years. They are much more accessible to Government leaders, staff, and policy makers due to the popular “Large Language Models” such as ChatGPT, Bing, Bard, and others.
Intentional collaboration can be the difference between simply completing a task and using innovative ideas to drive long-lasting change. When people come together to share their insights and perspectives, Government agencies can thrive and instill a culture where leaders engage with and listen to employees. In turn, these environments lead to more commitment from employees, as well as better Government agency relationships that help promote working towards strong solutions.
According to the Harvard Business Review, the average worker has attended 13.5% more meetings since the COVID-19 pandemic, with many held online. Given the Federal government’s partial shift to remote work when feasible, it is increasingly important to consider how teams can enhance the effectiveness and engagement of online meetings.
In the dynamic landscape of modern governance, Federal agencies are increasingly recognizing the transformative potential of outreach to build effective and trusted relationships with stakeholders.
Effectively navigating organizational changes within Federal agencies requires understanding the unique dynamics of the Federal context, strong leadership communication, culture development and stakeholder engagement and collaboration. Continuous evaluation and proactive management of resistance to change is important.
The adage of “don’t bring us problems, bring us solutions” no longer works in the complex and ever-changing world of the Government. Problems are not so simple and to solve them, stakeholders involved in problem-solving need to agree on the problem they intend to solve.
At FEMA’s International Assistance System Concept of Operations Tabletop Exercise (IAS CONOPS TTX), multiple government organizations solved a national disaster emergency scenario. This exercise is a prime example of a tool called joint training.