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Seeing is Believing: Design+Data in Leadership Decision Making

Seeing is Believing: Design+Data in Leadership Decision Making

In an era of data abundance, Federal agencies face the challenge of distilling vast amounts of complex information into actionable insights. To unlock the potential of data to inform strategic decision-making and policy and program implementation, traditional information presentation methods may fall short, occasionally leaving federal leaders without actionable insights.

Innovation and Ideation for Success: Innovation Labs

Innovation and Ideation for Success: Innovation Labs

Internal Innovation Labs are key to enhancing innovation and collaboration in Federal agencies. They allow employees the opportunity to engage in creative processes, such as brainstorming, design thinking, and creativity, which create solutions and spur innovation. These techniques allow organizations to solve complex problems and implement solutions efficiently.

Design Thinking Techniques to Enhance the Online Meeting Experience

Design Thinking Techniques to Enhance the Online Meeting Experience

According to the Harvard Business Review, the average worker has attended 13.5% more meetings since the COVID-19 pandemic, with many held online. Given the Federal government’s partial shift to remote work when feasible, it is increasingly important to consider how teams can enhance the effectiveness and engagement of online meetings.

Design (re)Thinking with the Mission in Mind

Design (re)Thinking with the Mission in Mind

In the past several years, Design Thinking has become a prominent technique to solve complex challenges in Government. Design Thinking is a human-centered approach to problem solving where empathy is a key principle, and where we strive to understand stakeholders’ goals, ambitions, motivations, needs, desires, and frustrations. It provides a structured, yet iterative and flexible process to create alternatives, and identify and then implement new ways of working to achieve mission goals.

Boosting Customer Experience with Customer Data

Boosting Customer Experience with Customer Data

Collecting and analyzing Customer Data is an essential element of Customer Experience. However, using Customer Data to tailor and improve a Customer’s experience is a tricky scenario to get just right. Using too much data, or too personal of data, can make a customer uncomfortable and turned off. Suggesting a related product or service or offering help, in an authentic way, can make for a delighted customer.

Choice Architecture Helps Stakeholders Make Better Decisions

Choice Architecture Helps Stakeholders Make Better Decisions

Do you ever find yourself adding fruits and vegetables to your tray while dining at a cafeteria and the asking yourself “Why do I have an apple and salad on my tray when I don’t even like salad”?  How about grabbing a lighter or a shaving razor from the check-out lane at the Supermarket? If the answer is yes, then you have experienced and been influenced by Choice Architecture.

Design Thinking Accelerates IT Modernization and Improves the Customer Experience

Design Thinking Accelerates IT Modernization and Improves the Customer Experience

More and more, Information Technology (IT) modernization programs are improving customer experience for those who interact with agencies. The modernization process identifies new technology that can replace legacy systems or promote electronic processes. A taxpayer’s experience in filing tax returns or a senior seeking public housing are two examples where modernization makes a difference for citizens.

Captivate Your Audience Through Design+Data

Captivate Your Audience Through Design+Data

So often, senior leaders must communicate their strategic and simple vision in a world of growing complexity. They must make decisions – and frequently explain them – based on an enterprise view of their data. It’s getting easier to do this these days through data visualizations and infographics that speak to specific employee and stakeholder audiences. Design+Data is what we call it at Arc Aspicio.

Top Qualities of Design Thinking Leaders

Top Qualities of Design Thinking Leaders

Design Thinking is on the rise in the business world. Design Thinking leaders focus on creating the best product for their clients and working with the experiences and insight of fellow coworkers. Some of the key characteristics of Design Thinking leaders present themselves in individuals who are open and subject themselves to vulnerability with clients and coworkers. These qualities help leaders to connect and build relationships with others. They also create an open flow of communication that allows for others to better share their knowledge to align with and understand the company's mission.