Contributors

Design Thinking in Action

Expectations from mission stakeholders and citizens are rising rapidly. The public and senior Government leaders expect modern, innovative solutions to long-standing problems. Traditional problem solving methods have not generated solutions that meet dynamic mission needs.

Improving Processes… to Change How Customers View the Government

Improving Processes… to Change How Customers View the Government

The days of ‘because this is the way we have always done it’ are over. Agencies face demands to be more mission-focused and customer-centric.

While ‘innovation’ is the word of the day, leaders are forgetting the power of documenting, measuring, and improving processes across Government – and the link to supporting the mission. It is time to go back to the basics of process improvement since it is common that funding is not available to improve the information technology systems that can help make more dramatic improvements.

FITARA and the Way Forward for DHS

FITARA and the Way Forward for DHS

The Federal Information Technology Reform Act (FITARA), which aims to improve the management and acquisition of Federal information technology (IT) assets, is quickly approaching its two-year anniversary this December. The November 2015 FITARA Implementation Scorecard demonstrates that FITARA should continue to generate new opportunities for change within the Department of Homeland Security (DHS) moving forward.